Shipping policy

Shipping Policy

Thank you for shopping with RAISED BY SALT, We aim to process and dispatch your order as quickly as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment has been received.

  • Orders are processed Monday to Friday, excluding public holidays.

  • During peak periods, sales, or promotional events, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with your tracking information.

Shipping Methods

We ship Australia-wide using Australia Post.

Shipping options and costs are calculated at checkout based on your delivery address and the shipping method selected.

Delivery Timeframes

Estimated delivery times are:

  • Standard Shipping: 4–8 business days

  • Express Shipping: 2–4 business days

Orders including our Tasmanian apparel or Ocean Hoodies are made-to-order. This means delivery time must also include approximately 7 days of manufacturing ontop of postage. We can not Express Post any apparel on our store as all garments are made at the same rate. Please allow upto 14 days for delivery for these items

Please note these are estimates only and may vary depending on your location and Australia Post delivery schedules.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. You can use this information to monitor the progress of your delivery.

Delayed or Lost Parcels

While we do our best to ensure your order arrives on time, delays can occasionally occur that are outside of our control.

If your parcel appears to be delayed or lost, please contact us and we will assist you in lodging an enquiry with Australia Post. If the enquiry extends over 4 weeks, you will recieve a refund. 

Incorrect Shipping Information

Customers are responsible for ensuring their shipping address is correct at the time of placing their order.

We are not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Authority to Leave

If you choose to have your parcel left in a safe place, this is at your own risk. Once Australia Post has confirmed delivery, we cannot accept responsibility for lost or stolen parcels.

Contact Us

If you have any questions regarding your order or shipping, please contact us and we'll be happy to assist - hello@raisedbysalt.com.au